Providing Exceptional Customer Service

TASB HR Services has released an online, on-demand customer service course to guide district employees through the ins and outs of providing quality service in each and every interaction with customers.

A recent report from K12 Insight found more than 60 percent of K–12 public school parents and guardians felt there was “room for improvement” in the helpfulness, timeliness, and courteousness of the customer service experience with their school district.

TASB HR Services’ Providing Exceptional Customer Service can help with improving all district staff’s interactions and ability to effectively serve internal and external customers. The course is self-paced, can be completed in approximately an hour and a half, and allows participants to:

• Gain an understanding of the different aspects of serving their customers
• Think in a customer-friendly focused way
• Improve communications and relationship building skills
• Implement strategies to help deal with difficult customer service situations

It’s important to remember that families have many educational options to choose from. Building trust and ensuring parent satisfaction are key to keeping families in public schools.

Providing Exceptional Customer Service is the first online, on-demand course offered by HR Services through the TASB Online Learning Center. Members should log in with their TASB login; nonmembers will be prompted to create a nonmember login. If you have any difficulties creating an account, reach out to onlinelearning@tasb.org.

Additional online courses on a variety of topics will be introduced this school year.