Delays in Fingerprinting Services

July 28, 2020 • Karen Dooley

Delays in Fingerprinting Services

School districts are reporting new hires are having difficulty finding fingerprinting service providers that are open for business, and individuals are having to wait more than 10 days for an available appointment at open locations.

On Friday, July 10, 2020, the Department of Public Safety (DPS) acknowledged the COVID-19 impact on daily operations of IdentoGo fingerprinting facilities causing delays around the state. As of July 22, 2020, 29 of the 131 IdentoGo sites were closed with others operating with reduced hours.

DPS is working with IdentoGo to address the current situation, keeping in mind the health and safety of the public and staff.

The DPS contract with IdentoGo for the Fingerprint Applicant Services of Texas (FAST) project requires the vendor to provide statewide coverage defined as 90 percent of customers being able to fingerprint within 25 miles and 100 percent of individuals able to fingerprint within 50 miles of a FAST location. With the current closures, some individuals are having to travel up to 145 miles for an appointment.

Individuals scheduled for appointments are encouraged to check their email and voicemail for cancellation notices prior to traveling to the IdentoGo location. If an individual has not received a cancellation notice, it may be helpful to contact IdentoGo by phone to confirm the status of the location.

Karen Dooley is a senior HR consultant at TASB HR Services. Send Karen an email at

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Tagged: "Criminal history", "Employment law", "Epidemic Response", HR